Join our dynamic team where innovation and care converge in a culture that values continuous learning, diversity and transformative career development. Underpinned by THRIVE with Zuellig Pharma, our commitment to transforming the way we grow, care and succeed together as one organization, we are dedicated to helping our people make a meaningful impact in healthcare.
Surgikal Kit Techician
Malaysia
Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
Purpose of the Role: Surgical Kit Technician will be responsible for checking, preparation, management and delivery of instruments and implants to/from hospitals. These management of instruments and implants are also to be carried out within the confines of the MDD operations center.
What You’ll Do :
- Ensure work station is clean before starting to prepare to check any return kits or outgoing kits. Always put on PPE while carrying out the duty.
- To ensure returned kits by transporter are complete and correct as per document
- To perform check on returned kit content (instrument and implant) against checklist
- To check functionality of the returned instrument/equipment, defect such as loosen parts, leaks, wear & tear, other indication of disrepair and cleanliness (contamination)
- To perform cleaning as per Work Instruction on instrument that is found to have contained residual material
- To record used item and raise document for top-up/replacement
- To reconfirm kit completeness before sealing the kit to be put-away for next case
- To raise “Incomplete Kit Form” (yellow form) if kit is incomplete with item code, quantity and date. Affix the form onto the container/instrument tray
- Incomplete kit shall be put-away but not sealed
- To prepare required instrument and implant kits as per booking
- To perform check on the kit content against checklist when necessary
- To perform functionality check on instrument/equipment when necessary
- If incomplete kit is required for surgery, perform top-up request. If stock is still not available, to indicate on checklist
- To raise delivery document
- To perform kit top-up/replenishment on weekly basis as well as when required; update “Incomplete Kit Form” where applicable To ensure complete kit is sealed after top-up/replenishment is carried out To ensure the use of latest specification checklist
- To ensure outdated specification checklist is removed from the document tray
- Report to immediate superior if found variance/discrepancy during inspection e.g. item code, item batch number, item quantity, dirty/ damaged/ defect/ tear/ unsterile item, etc.
- Assist in investigation for variance and/or customer complaint
- Update system whenever there is physical stock movement, where applicable
- Write clearly and accurately on all document i.e. checklist, form and email communication. Keep all records in a safe and organized manner.
- Assist immediate superior to communicate with Principal and Principal Sales Agent/Rep and seek approval/clearance to dispatch incomplete kit or other special arrangement.
- Assist immediate superior to communicate with Principal and Principal Sales Agent/Reps on sets planning and mobilization, replenishments, sets returned discrepancy, etc.
- Assist immediate superior with product recalls from Principal. Trace back the recalled item availability and current locations. Liaise with drivers and Principal’s Sales Agents/Reps to pull back the recalled item from hospitals as and when required.
- Participate in inventory management activities such as performing weekly/scheduled cycle count as well as any scheduled stock counts. The inventory management will also include the monitoring and retrieving of expired and short expiry stock from implant kits at all locations.
- Be on standby after office hours, weekends and public holidays to attend to urgent booking.
- Assist in managing inventory at branches/hub, highlight if stock is low for replenishment from central warehouse.
- Comply with ISO, SOP, GSDP, GDP, GDPMD and GMP’s requirements as well as the Zuellig Pharma’s Code of Conduct at all times.
- Ensure and maintain good housekeeping, 5S and EHS at all times.
- Perform other duties as assigned as and when required by the management
What will make you successful:
Must-Have:
- Min SPM required
- Punctuality & Responsibility.
Advantage to Have:
- Willing to work in teamwork.
- Knowledge of SDS and/or SAP
- Knowledge of products and services, with focus on Quality Services
- Knowledge on GMP, GSDP, GDPMD and ISO 9001 requirements
- Knowledge of company operations and procedure
What We Offer :
- We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
- We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
- As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
- Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
- Our Total Rewards program is designed to support your overall well-being in every aspect.
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