Supervisor - Importation

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of The Role:

To manage inventory and import activities with overseas suppliers/principals, ensuring products are available on time and in line with contract agreements. This role oversees all import operations, supports and guides the import team, serves as the key contact for new import business, and works closely to support the company's business objectives.

What You’ll Do:

• Manage inventory planning and supply continuity in collaboration with overseas principals, ensuring inventory levels align with contractual commitments and business requirements.
• Oversee end-to-end import operations for pharmaceuticals, medical devices, spare parts, and other products sourced from overseas suppliers and principals, ensuring compliance with regulatory, contractual, and company requirements.
• Leverage FTA, AFTA, WTO, and other trade agreements to optimize import duty savings and cost efficiency while effectively managing freight forwarders, customs brokers, shipping agents, and other logistics service providers.
• Ensure timely customs clearance and efficient inbound logistics, overseeing import documentation, HS/HTS classifications, country of origin data, and the seamless movement of goods from customs to the warehouse.
• Coordinate with cross-functional stakeholders and overseas principals by providing shipment updates, resolving import-related issues, managing overseas claims, and supporting payment processes with Finance and external partners.
• Maintain import master data and product cost information, prepare analyses for management review, foster strong relationships with principals, and lead, coach, and develop team members to drive operational excellence.

What Will Make You Successful:

• Bachelor’s degree or equivalent professional experience in a relevant discipline.
• Minimum 3 years of experience in import/export operations, procurement, or customs-related activities at a senior or supervisor level.
• Knowledge of import regulations and compliance requirements, including Thai Customs, Thai FDA, TISI, and DLD.
• Effective communication skills in English with proficiency in Excel and Word.

Must-Have:

• Inventory Planning and Operational Management.
• Import/Export Operations, Customs Clearance, and Insurance Claims Management
• SAP Materials Management (MM) Module Knowledge
• Moderate Microsoft Excel Skills for Analysis and Reporting

Advantage to Have:

• Customs Broker License/ Training Certification (Thailand)

What We Offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.