SCD Processor

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role

The SCD Processor is responsible for ensuring the accurate, timely, and compliant processing of Senior Citizen Discount (SCD) and Persons with Disability (PWD) claims. The role supports claims validation, documentation management, account reconciliation, and stakeholder coordination to facilitate timely claim resolution and payment collection.

This position contributes to operational excellence by maintaining data integrity, ensuring compliance with company policies and regulatory requirements, supporting customer account maintenance, and delivering accurate reporting across the claims management process.

What You'll Do:

• Review and validate SCD and PWD claims submitted by customers, ensuring completeness and accuracy of supporting documents.
• Upload validated claims into the system and maintain accurate claim records, audit trails, and reference numbers.
• Monitor and track claims from receipt through approval and payment, coordinating with internal and external stakeholders as needed.
• Prepare and issue monthly Statements of Account (SOA) and address customer inquiries regarding claims and account balances.
• Perform monthly claim reconciliations, investigate discrepancies, and ensure accurate account records.
• Maintain customer master data and support new customer account setup and updates.
• Manage claim documentation, filing, and records to ensure audit readiness and compliance.
• Monitor and reconcile coupons for designated accounts, ensuring proper recording and matching against approved claims.
• Provide administrative support, including collection reconciliation assistance and responding to stakeholder inquiries.
• Ensure adherence to company policies, regulatory requirements, and internal controls while supporting continuous process improvement.  

What will make you successful:

Must-Have:

• Bachelor's degree in Accounting, Finance, or a related business discipline.
• Experience in processing and validating customer claims, rebates, discounts, or reimbursement transactions.
• Strong attention to detail with the ability to maintain accurate records and ensure data integrity.
• Proficiency in Microsoft Excel and other Microsoft Office applications.

Advantage to Have:

• Experience in Accounts Receivable and claims management processes.
• Knowledge of SCD and PWD regulations, documentation requirements, and compliance standards.
• Experience using SAP or other claims management systems.
• Background in reconciliation, account maintenance, and SOA preparation.
• Strong analytical and problem-solving skills with the ability to identify and resolve discrepancies.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience supporting audits and maintaining complete documentation and audit trails.

• What we offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.
  
  
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