Join our dynamic team where innovation and care converge in a culture that values continuous learning, diversity and transformative career development. Underpinned by THRIVE with Zuellig Pharma, our commitment to transforming the way we grow, care and succeed together as one organization, we are dedicated to helping our people make a meaningful impact in healthcare.
Key Accounts Manager
Sta. Rosa, Philippines
Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
Purpose of the Role:
The Key Account Manager will play a critical role in developing and growing strategic customer partnerships while driving business performance and customer satisfaction. The role is responsible for managing key accounts, understanding customer needs, identifying growth opportunities, and collaborating with cross-functional teams to deliver excellent service and achieve revenue targets. The Key Account Manager serves as the primary point of contact for assigned accounts and helps strengthen Zuellig Pharma's position as a trusted healthcare solutions partner.
What You’ll Do:
- Develop and maintain strong relationships with key customers by understanding their business needs, objectives, and challenges.
- Serve as the primary contact for assigned key accounts, addressing inquiries, resolving concerns, and ensuring overall customer satisfaction.
- Collaborate closely with internal stakeholders including Order Processing, Customer Service, Accounts Receivable and Credit, and Operations teams to support customer requirements.
- Develop and implement account plans to drive revenue growth, customer retention, and long-term partnership success.
- Monitor sales performance and account metrics to ensure achievement of business objectives and targets.
- Identify new business opportunities by analyzing market trends, customer needs, competitor activities, and industry developments.
- Conduct regular business reviews with customers to strengthen engagement and identify areas for growth and improvement.
- Prepare and present account performance reports, highlighting key accomplishments, risks, opportunities, and action plans.
- Negotiate and manage commercial agreements while ensuring mutually beneficial outcomes for customers and the organization.
- Maintain accurate account records and provide strategic recommendations to support business growth and customer success.
What will make you successful:
Must-Have:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience as a Key Account Manager, Account Manager, or in a similar customer-facing commercial role.
- Demonstrated track record of achieving or exceeding sales and revenue targets.
- Strong communication, negotiation, and relationship management skills.
Advantage to Have:
- Experience in the pharmaceutical, healthcare, FMCG, or distribution industry.
- Strong understanding of key account management principles and customer engagement strategies.
- Ability to analyze sales data, market trends, and business opportunities.
- Experience working with cross-functional teams in a matrix organization.
- Strong problem-solving and decision-making capabilities.
- Experience managing large corporate or strategic customer accounts.
- Excellent presentation and business review facilitation skills.
- Proficiency in CRM systems and Microsoft Office applications.
What we offer:
- We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
- We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
- As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
- Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
- Our Total Rewards program is designed to support your overall well-being in every aspect.
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