Join our dynamic team where innovation and care converge in a culture that values continuous learning, diversity and transformative career development. Underpinned by THRIVE with Zuellig Pharma, our commitment to transforming the way we grow, care and succeed together as one organization, we are dedicated to helping our people make a meaningful impact in healthcare.
Special Order Management Officer
Thailand
Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
Key responsibilities:
- Perform order creation and order maintenance/changes as well as handle all invoicing matters based on customers’ requests.
- Verify all order lines of backorder, open orders in system and prepare order status reports on a daily basis, and manage those sales orders according to customer/principal requirements.
- Liaise with other internal teams on order release to ensure orders are delivered within due date.
- Prior to shipment, monitor daily backorders/open orders closely to ensure these orders can be fulfilled.
- Receive and make telephone calls on order-related and other enquiries as part of routine customer/principal support.
- Monitor delivery performance.
- Handle customer complaints.
Minimum Qualifications:
- Bachelor’s degree in any field
- Experience in document preparation and order processing
- Detail-oriented with strong data entry skills, problem-solving ability, and analytical thinking
- Ability to prioritize tasks and manage time effectively to meet deadlines
- Able to work under direction from multiple stakeholders
- Good communication skills with a customer service mindset
- Ability to read and write in English is an advantage
- Good personality and presentation skills
- Able to work under pressure
- Proficient in Microsoft Office applications and office equipment
- Good typing skills in both Thai and English languages.
What We Offer:
- We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
- We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
- As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
- Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
- Our Total Rewards program is designed to support your overall well-being in every aspect.