Join our dynamic team where innovation and care converge in a culture that values continuous learning, diversity and transformative career development. Underpinned by THRIVE with Zuellig Pharma, our commitment to transforming the way we grow, care and succeed together as one organization, we are dedicated to helping our people make a meaningful impact in healthcare.
Regional SFE and Data Analytics Manager
Viet Nam
Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
Purpose of the Role:
- Responsible for the implementation and execution of ZP Therapeutics’ Sales Force Excellence objectives in one of the two sectors: Ethical or Consumer Health. The scope of work includes CRM system operation at regional level, implement segmentation & targeting, tracking KPIs (with dashboard automation), and assisting the Regional SFE Lead in other domains such as managing the productivity, span of control and Incentive.
- Guide, coach and support Commercial Excellence teams across markets; establish trust and free flow of guidance, data, and feedback with ComEx and SFE leaders across the markets via periodical 1:1 meetings and joint projects.
- Lead ComEx projects as needed.
What You’ll Do:
Sales Force Effectiveness:
- CRM System Operation: Provide timely support for market ComEx team on daily operation and troubleshooting; instruct market ComEx teams to roll out new features and enhancement; propose new feature or enhancement for the current system or recommend new system that support the need of evolving business.
- Segmentation & Targeting: Design effective market segmentation and targeting strategies using advanced analytics to focus on high-potential customer segments and improve sales outcomes; guide and track the implementation in each market.
- SFE KPIs: Develop and automate KPIs to measure and track sales performance in real-time, providing actionable insights for decision-making.
- Other SFE related tasks: Productivity (use data analytics to inform and facilitate improvement in sales force productivity); Span of Control (regularly assessing and recommend the organizational structure to balance workloads and enhance performance); Incentives (facilitate the incentive design and approval process within scope).
Other responsibilities:
- Market Commercial Excellence Teams: Provide support to market ComEx teams, facilitating communication and collaboration to share insights and strategies.
- ComEx Projects: Manage and execute critical Commercial Excellence projects as needed, ensuring successful delivery by overseeing timelines, resources, and deliverables.
What will make you successful:
Must-Have:
- Bachelor's Degree in Life Sciences / Business / Marketing / Data & Analytics or equivalent
- Post-graduate or master's degree in business is an advantage
- 5 years' experience in the pharmaceutical industry with a minimum of 2 years of ComEx roles and/or Commercial role (sales/marketing roles at managerial levels)
- Ethical channel or Consumer Health experience required.
- Fluent in MS Office and other work platforms/tools
- Comprehensive VEEVA CRM or an equivalent CRM system knowledge
- Experience with data analytics tools (e.g., Power BI)
Advantage to Have:
- Post-graduate or master's degree in business is an advantage
- Regional Experience, in SEA and/or North Asia will be an advantage
- Strong interpersonal skills with key decision makers and in multi-cultural environment.
- Demonstrated leadership, influence skills, creativity, problem solving and ability to manage complexity in addressing issues.
- Must be able to create an impact to drive changes in behaviour and develop competency at various levels of the organization.
- High level of facilitation and presentation skills
What we offer:
- We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
- We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
- As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
- Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
- Our Total Rewards program is designed to support your overall well-being in every aspect.