Regional Medical Governance & Quality Lead

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world. 

Purpose of the Role:

Patient Care: 

Our Patient Centered Services team design, develop, deliver and manage direct patient solutions and services that address the needs of patients throughout their treatment journey. This is a unique opportunity for a dynamic individual to join the team that is focused on delivering excellent patient /customer experience.

Core Role Function:

• To ensure effective, trustful and up-to-date communication of scientific data through external engagements enabling healthcare professionals and public health decision makers to bring relevant healthcare solutions to their patients.
• To bring medical and technical expertise to the medical affairs team, relevant brand teams, and other internal business partners including regulatory, strategic development, and marketing across the region.

What You’ll Do:

• Manage the regional medical affairs structure for PatientCare and develop and drive patient access and engagement programme across the region.
  • Support and lead implementation and execution of new healthcare projects and programmes.
  • Provides strategic input for new business solutions across different markets.
  • Support company initiatives in relation to medical affairs and marketing, and provide the team with up-to-date medical information, robust disease expertise, and product information.
  • Update, organize and review literature and other sources of information pertinent to healthcare and new business development strategies.
  • Develop an understanding of the regional landscape including specialties in the care of patients and maintain accurate reporting and documentation of MSL activities/ MI & PV.
  • Develop and maintain medical guidelines, Standard Operating Procedures (SOPs) and spot check matrix, ensuring that proper training and roll-out plan is executed regionally.
  • Train internal/external stakeholders on key scientific and medical topics in relevant therapeutic area
  • Review medical marketing projects and material to ensure medical compliance.
• Drive and support digital solutions across the regional markets, including but not limit to:
  • Use of systems to strategically map, identify, profile and prioritize thought leaders in line with the medical plan and goals.
  • Assume the role of product owner for PatientCare’s wellness digital tools and the content delivered within such tools (e.g. health video and health tips).
• Take ownership of the regional Quality Management Systems (QMS) for the Department.
  • Lead the improvement of the regional standards & guidelines, and ensure proper maintenance of document control and training programs.
  • Work with respective company DPOs to executive a full suite of data privacy policies.
  • Support the business unit in any implementation of ISO certifications, audits, reviews and approval of SOPs and training programs to ensure in-country SOPs and training programs comply with regional standards.
  • Provide strategic and operational quality advice and support to functional staff on a range of quality and training issues.
  • Provide outcome reports and documentation of all quality reviews and audits (internal and external) to regional management team.
  • Provide quality leadership, training and support to the business unit as part of the internal reviews and continuous improvement framework.
  • Directly leading Quality team in Taiwan & Malaysia
• Develop and manage KPIs for the Medical team across the region.
• Work with Legal and Compliance Department to ensure program adherence.

Additional:

• Become a thought development leader. Provides medical/scientific advisory to educate internal & external department members, seeing that consumers’ questions are addressed, and providing services related information to healthcare providers in the community.
  • Serve as scientific peer-to-peer resource to external disease experts and internal stakeholders
  • Generate tactical plans to provide needs based, value-added support for the medical and scientific community in-line with company goals
• Build network and engagement with various healthcare stakeholders across the spectrum including key opinion leaders, healthcare institutions/providers and payors.
  • Collaborate with physicians on medical affairs initiatives including publications, advisory boards, medical education opportunities, training, and speaker development
  • Develop and maintain collaborations and relationships with key medical experts Education, Registration & Certification

What will make you successful:

Must-Have:

• Medical Degree, Master in Pharmacy, or related discipline
• Minimum 8-10+ years of progressive experience within Medical Affairs, Quality Assurance, or Clinical Operations.
• Quality Management & Governance Mastery: Proven track record of designing, implementing, and auditing Regional Quality Management Systems (QMS).
• Knows the competition and market environment; understands the organization's functions and how they work together to create value; possess technical/functional knowledge and skills to reach a high level of accomplishment.
• Experience managing internal and external stakeholders including clients

Advantage to Have:

• Fluent in Mandarin is an advantage
• Excellent interpersonal and communication skills
• Possess strong empathy characteristics and high level of patience
• Good computer skills to perform data entry and analysis
• Strong interpersonal and relationship building skills

 What we offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.