Project & Program Manager

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

What You’ll Do: 

Project Management

• Lead both pre-sales solutioning and post-sales implementation

Program Management

• Provide leadership, coaching, and guidance to Program Specialists

• Build and maintain strong relationships with Regional Hub clients

Pre-Sales Support

• Support the Director, Commercial & Program Team during RFI/RFP/RFQ processes

• Collaborate with cross-functional teams to gather required information and compile response documents

Project Execution

• Manage assigned projects in accordance with PMP® methodology and framework

• Customer-focused: implementation of newly secured contact logistics business

• Internal: Client-related initiatives

• New product development: Creation of new service offerings

• Other projects as assigned by the Director, Commercial & Program Management

Program Leadership

• Lead the team in managing Regional Hub client programs effectively

• Build and maintain strong client relationships

• Develop a high-performance team culture focused on collaboration and trust

Business & Operations Performance

• Monitor financial performance of assigned programs

• Identify and pursue opportunities for upselling additional services

• Lead business and operations review meetings with clients

• Collaborate with clients on new initiatives and address operational gaps

Customer Service

• Partner with internal stakeholders to deliver proactive and high-quality communication to clients

Operations Management

• Monitor and review clients’ KPIs

• Work with Logistics, Production, and Quality teams to address performance gaps and meet service levels

Order Fulfilment

• Oversee Program Specialists to ensure timely and accurate order processing

Billing

• Ensure timely and accurate billing for all services rendered

Contract and Rates

• Collaborate with clients and internal teams to define service offerings, rates, and service levels

• Ensure all agreements are accurately documented in contracts

Continuous Improvement

• Strengthen Program Management processes

• Proactively identify and implement operational improvements with cross-functional teams

Additional Projects

• Participate in projects assigned by the Director, Commercial & Program Management as required

Must-Have: 

• Degree in Supply Chain & Logistics Management or Engineering-related disciplines (preferably industrial engineering)
• Proven experience in project management, business solutions, or operations within 3PL service provider environment
• Minimum 4 years of supervisory or management experience in operations
• SAP Working Knowledge 
• Good communication and stakeholder management skills
• Good project management and coordination 

What We Offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.

• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.

• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.

• Our Total Rewards program is designed to support your overall well-being in every aspect.

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