Program and Quality Administrator

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of The Role:

• Provide personalized patient care management and ensure patients submit all required program documentation in a timely manner. 

What You’ll Do: 

• Conduct scheduled outbound calls to enrolled patients and handle inbound calls, including FAQ-related inquiries; accurately record and maintain all patient interaction details in the PatientCare Management System.

• Support the delivery of programs in accordance with defined service levels and standards, including case handling time, established protocols, patient data confidentiality, and adherence to program Standard Operating Procedures (SOPs).

• Follow best-practice medical guidelines and guidance from the Operations Manager and medical advisory team; responsibly report any Adverse Events identified during patient interactions.

• Prepare periodic program reports and assist with audit preparation and project checks; participate as an auditee in both internal and external audits when required.

• Perform any other duties as assigned by the Operations Manager or Program Manager.

Must-Have: 

• NITEC or Diploma qualification in any field.

• Relevant healthcare or customer service industrial attachment / working experience.

• Proficient computer skills for data entry and reporting.

• Ability to obtain, record, and maintain accurate information (e.g. patient notes, statistics).

• Ability to evaluate problems and make timely decisions.

Advantage to Have: 

• Knowledge of SAP is preferred.

• Proficient in Microsoft office and related software.

What We Offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.

• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.

• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.

• Our Total Rewards program is designed to support your overall well-being in every aspect.