Operations Supervisor

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role: Operations Supervisor 

What You’ll Do:

• Manage end-to-end warehouse workflows from receipt to dispatch, ensuring 100% alignment with company SOPs, HSSE standards, and 5S principles.
• Oversee SAP MM operations as a Super-User, maintaining stock accuracy through regular audits (eZStock), segregation of non-conforming goods, and data cleansing.
• Execute strict temperature-controlled logistics, including cold room maintenance, sensor monitoring, alarm response, and specialized packaging protocols.
• Ensure total adherence to GSDP and GMP standards, managing the secure handling of controlled drugs, quarantined items, and short-expiry products.
• Lead internal and external audit participation, proactively managing quality incidents, non-conformities, and the timely execution of CAPA plans.
• Oversee the Return Upon Delivery (RUD) process, coordinating with clients for dispositions and analyzing data to reduce return trends.
• Maintain warehouse security, key controls, and pest control programs while ensuring business continuity plans are tested and up-to-date.
• Drive team productivity to hit OTIF (On-Time In-Full) targets and other departmental KPIs, providing regular performance analytics to the Operations Manager.
• Manage operational expenses (labor, materials, OT) within budget and spearhead monthly cost-saving initiatives.
• Supervise and motivate the warehouse team through continuous training, while acting as a key liaison for QA, Transport, and external clients.

Must-Have:

• Minimum 2 years in warehousing or industrial operations. Bachelor’s degree or Diploma in Supply Chain Management or a related field 

• Proven leadership ability with a focus on teamwork, interpersonal relations, and effective communication.

• Comprehensive knowledge of Inbound/Outbound logistics, Inventory Management, and specialized handling (Pharmaceuticals, Cold Chain, and Controlled Drugs, etc).

• Deep understanding of GSDP and GMP standards, along with ISO 9001 (QMS), ISO 45001 (OH&S), and ISO 14001 (EMS) frameworks.

Advantage to Have: 

• Degree or certification in Warehouse/Supply Chain Management preferred, with advanced proficiency in SAP, WMS, and ERP systems.
• A self-reliant and ethical leader with strong interpersonal and communication skills ( both Myanmar & English) and a proven track record in people management under pressure.
• A positive-minded team player with the technical warehouse skills and physical ability to manage inventory and lift reasonable loads as required.

What we offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.

• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.

• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.

• Our Total Rewards program is designed to support your overall well-being in every aspect.

Zuellig Pharma  is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to any characteristic protected by local, state, or federal laws, rules, or regulations.