Join our dynamic team where innovation and care converge in a culture that values continuous learning, diversity and transformative career development. Underpinned by THRIVE with Zuellig Pharma, our commitment to transforming the way we grow, care and succeed together as one organization, we are dedicated to helping our people make a meaningful impact in healthcare.
Operations Coordinator
Hong Kong
Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
Purpose of The Role: Responsible for supporting the day-to-day administration and customer service functions of the delivery team. This position ensures seamless execution of daily delivery operations, manages customer inquiries and complaints, oversees the end-to-end electronic return process, and conducts data analysis to minimize order rejections and optimize redelivery routes.
What You’ll Do:
- Provide day-to-day administrative support
- Manage the hotline inquiries, follow-up requests and complaints
- Oversee the end-to-end electronic return process, verifying return requests and coordinate prompt resolutions
- Analyze delivery data to identify trends, optimize redelivery schedules, and reduce order rejections
- Any other operational duties or ad hoc project as assigned
What will make you successful:
Must-Have:
- F.5 graduate or above with 1-2 years working experience
- PC skills in using MS Word and Excel
- Good communication and interpersonal skills
- Self-motivated, able to work under pressure and tight schedules
Advantage to Have:
- Experience in customer services / operations areas / logistics operations
- Solid experienced with ERP system such as SAP (or equivalent)
What we offer:
- We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
- We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
- As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
- Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
- Our Total Rewards program is designed to support your overall well-being in every aspect.
*Personal data collected will be treated in strict confidence and only be used for recruitment purpose. Only shortlisted candidates will be notified.
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