Join our dynamic team where innovation and care converge in a culture that values continuous learning, diversity and transformative career development. Underpinned by THRIVE with Zuellig Pharma, our commitment to transforming the way we grow, care and succeed together as one organization, we are dedicated to helping our people make a meaningful impact in healthcare.
Line Leader
12, Malaysia
Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world. (To keep this info about Zuellig Pharma unchanged).
Purpose of the Role:
Supervise dispatch operations and lead Dispatch Team to ensure compliance to SOPs, company’s quality objectives and KPIs with focus towards service level improvement and cost optimization
What You’ll Do :
- Supervise all activities in Dispatch Section and ensure Dispatch Team carry out their tasks in accordance to SOPs and WIs.
- Plan, control and organize the utilization and maintenance of resources ie. space, manpower, equipment and packaging materials to ensure efficiency and productivity in warehouse operations.
- Investigate and provide prompt feedback and corrective actions in response to customers/clients complaints/disputes to ensure they are closed within target timeline.
- Escalate all complaints to the correct channel and coordinate with other departments to resolve complaints timely.
- Initiate, coordinate and conduct investigations on dispatch incidents relating to the company’s assets, personnel and stocks promptly and close them within the specified timeline.
- Ensure Monthly OTIF Performance sustain in 98%
- Monitor housekeeping in warehouse to ensure good housekeeping and 5S practices are carried out and maintained.
- Supervise the working condition of all critical facilities and equipment in the warehouse to ensure storage condition is in accordance with GDP requirement.
- Monitor to ensure the Health & Safety Standards set by company are maintained and adhered to in the warehouse.
- Track OMRs & Monitor OTIF performance daily and weekly using Power BI.
What Will Make You Successful:
Must-Have:
- Diploma / Degree preferable in Operation Management / Transport and Logistic
- Experience in warehouse operation & inventory management
- PC skill , Microsoft Excel , Microsoft Power Point
- SAP system
Advantage to Have:
- Analytical skill
- Problem solving skill
- Leadership
- Attention to Details
What We Offer:
- We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
- We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
- As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
- Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
- Our Total Rewards program is designed to support your overall well-being in every aspect.
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