Key Account Manager

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

DUTIES AND RESPONSIBILITIES:

1. Sales and Services 
• To achieve monthly and yearly sales target 
• To handle effective merchandising in drugstores e.g. product on shelf, display, POP 
• To list new products in chain stores or modern trade with effective business, and 
execution plan which aligned with superior or client’s strategy.  
• To communicate and provide product information to buyer or pharmacists 
• To response for expired goods exchange (manage inventory) 
• To co-ordinate with other division to minimize problem bill and credit note 
• To visit and provide service to meet customer need and company policy

2. Marketing Aspects 
• Coordinate with Product Manager or Marketing team of ZP or Client’ to create 
activities to push sales  
• Coordinate with Trade Marketing Manager to implement and follow up promotional 
campaign 
• To acquire market information concerning competitors and market situation 
• To minimize customer’s complaint 
• To collect market information as required by superior or principal

3. Coaching and Development 
• Be a professional e.g. fast learner, good communication good service and convey 
right message to customers 
• To follow consultative selling skills 
• To participate all promotional activities in responsible customers 
• To coach KAE to work properly and monitor their performance to conform ZP and 
principal policy 
• To follow up Subordinates to comply with company code of conduct and sales & 
marketing guidelines in the same direction 
• To accompany with Key Account Representative (KAR)/ Key Account Executive (KAE) 
or Strategic Key Account Executive (Strategic KAE) in field for coaching purpose 
• To develop and support KAR, KAE or Strategic KAE to be a professional for better 
career path 
• Ability to suggest any improvement of work in general 
• Willing to be continuously developed by superior

4. Business Development 
• To create and develop key account plan for each customer 
• To manage trade expense spending in each customer

5. Document and Reporting 
• To update visit plan 
• To report customer’s complaint to superior

6. Supervise 
• To be center of KAR/KAE to launch or re-launch products as assigned by superior 
• To monitor stock off-take report of merchandise 
• If issue raised, be able to come up with solution and feedback to the team with 
immediate action

7. Miscellaneous 
• To keep a good relationship and positive outlook towards principal, ZP and customers 
• To be well dressed all times 
• To perform other duties as assigned by superior or principal

Qualification:

• Thai national, age over 25 years old 
• Bachelor’s degree or higher in pharmaceutical sciences or 
marketing with experience in modern trade or chain stores 
• High responsibility 
• Strong Leadership skill, good communication and high 
interpersonal skill 
• High negotiation skill, self-motivated and energetic 
• Good command in English 
• Computer literacy and calculation skill

What We Offer:
• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
Our Total Rewards program is designed to support your overall well-being in every.

#LI-ND1