KEY ACCOUNT MANAGER - MEDICAL DEVICE

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role:

The Key Account Manager (Medical Devices) is responsible for driving sustainable business growth across assigned territories by applying strong scientific knowledge, commercial expertise, and strategic thinking. The role acts as a trusted partner to key customers while ensuring contract compliance, effective pricing management, and efficient business operations.

What You’ll Do: 

• Apply scientific knowledge, industry experience, and commercial acumen to define and execute effective territory strategies.
• Drive business growth for the Medical Devices portfolio within assigned accounts and territories.
• Partner closely with internal teams to ensure seamless execution of commercial and operational activities.
• Ensure strict compliance with contract terms, policies, and business governance requirements.
• Conduct regular business reviews with customers, with a strong focus on pricing, profitability, and performance.
• Act as a trusted advisor and primary point of contact for all assigned customers.
• Build, develop, and maintain long-term relationships with key decision-makers and stakeholders.
• Monitor market trends, customer needs, and competitive dynamics to identify growth opportunities.
• Manage day-to-day business operations for the Medical Devices segment to ensure efficiency and effectiveness.

What Will Make You Successful:

• Strong ability to balance scientific understanding with commercial execution.
• Customer-centric mindset with a consultative approach to account management.
• Proven capability to manage complex customer relationships and negotiations.
• Results-driven attitude with strong planning, prioritization, and execution skills.

Must-Have: 

• Fluency in English, both verbal and written.
• Minimum of 5 years of professional experience in the Medical Devices industry.
• Strong negotiation and presentation skills.
• Excellent communication and customer relationship management skills.

Advantage to Have: 

• Experience managing key accounts within hospitals or healthcare institutions.
• Solid understanding of pricing strategies and contract management.
• Strong analytical skills to support business reviews and decision-making.
• Ability to influence stakeholders across multiple levels.
• Proven planning and organizational capabilities.
• Experience working in a matrix or regional organization.
• High level of independence combined with strong teamwork skills.
• Passion for healthcare and long-term partnership development.

What We Offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

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