HR Operations Lead

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. 
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role:

As HR Operations Manager, you will act as a senior individual contributor leading HR service delivery, local compliance infrastructure, and daily administrative workflows in Taiwan. Partnering closely with the Head of HR and Corporate HR Operations, you will bridge local business needs with regional guidelines.

A primary focus of this highly autonomous role is acting as the essential local representative to fulfill Taiwanese regulatory mandates, manage the interface with our outsourced payroll partner, oversee departmental budgeting, and physically verify localized benefits and compliance records on-site.

Reporting Structure
•    Direct Report: Head of HR, Taiwan, Hong Kong, and Macao
•    Dotted-Line Report: Corporate Head of HR Operations

What You’ll Do :

•    Act as the primary interface between the local business and the outsourced payroll vendor. 
•    Audit and verify vendor-calculated payroll outputs to ensure accuracy and compliance before release.
•    Represent the company during on-site labour inspections by Taiwanese authorities. Manage and execute all official government communications from within Taiwan, including the physical submission of company Work Rules and entry permit applications for mainland staff.
•    Monitor and register workplace harassment or bullying complaints on government portals, as required by law.
•    Act as a designated Employer Representative on the Labor-Management Committee, facilitating regular statutory meetings, joint communication, labor-management consultations, and official filing of meeting minutes with labor authorities.
•    Serve as a Management Representative on the Employee Pension Reserve Supervisory Committee, overseeing statutory pension contribution calculations, account supervision, audit preparation, and compliance filings.
•    Serve as the HR point of contact during audits from clients or manufacturing partners, securely providing evidence from internal systems.
•    Manage local benefits (e.g., holiday reimbursements), verifying receipts and Government Uniform Invoices on-site for tax compliance.
•    Enforce role-based access control, data anonymization, and data protection measures within HRIS and HR databases in full compliance with relevant data privacy laws (e.g., GDPR, local Personal Data Protection Act).
•    Develop, standardize, and maintain comprehensive HR Standard Operating Procedures (SOPs) to ensure consistent execution across teams and geographies, retaining verifiable audit trails to fulfil ISO requirements.

What will make you successful: 

Must-Have:

•    8+ years of progressive HR experience, with at least 3 years in a specialized, senior-level capacity within HR Operations, Payroll Management, or Shared Services.
•    Bachelor’s degree in Human Resources, Business Administration, or a related field.
•    Deep, practical knowledge of the Taiwan Labor Standards Act and hands-on experience handling Taiwanese labor inspections, audits, and statutory filings.
•    Proven hands-on, execution-oriented approach with a willingness to manage day-to-day tactical responsibilities.
•    Comfort and familiarity working within a matrix reporting line, balancing local business priorities with regional guidelines.
•    Demonstrates discretion and ethical conduct when handling confidential data and managing sensitive audits. Holds meticulous attention to detail with a commitment to maintaining flawless compliance.
•    A natural relationship-builder who collaborates seamlessly across borders and teams to achieve unified organizational goals.
•    Direct experience managing complex internal corporate and external labor audits. Strong, practical experience with modern HRIS platforms (e.g. SuccessFactors) and advanced Excel skills for data analysis.
•    Native in Mandarin with professional English proficiency (written and spoken).
Advantage to Have: n/a

What we offer :

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

#LI-VW1