Join our dynamic team where innovation and care converge in a culture that values continuous learning, diversity and transformative career development. Underpinned by THRIVE with Zuellig Pharma, our commitment to transforming the way we grow, care and succeed together as one organization, we are dedicated to helping our people make a meaningful impact in healthcare.
Customer care officer
Thailand
Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
DUTIES AND RESPONSIBILITIES
- Recall present customers about product messages that sales representatives provided via telephone calls
- Accurately provide product information requested by customers, or contact related parties/supervisors if the required information is not available, to ensure customers receive accurate and complete information.
- Influence customers to buy or retain products or services by following a script to effectively present product references and information
- In vacant areas, make telephone calls to customers to sell responsible products.
- Submit reports to the Supervisor according to the agreed template and timeline, ensuring sufficient data and information for further actions.
- Efficiently prepare daily, weekly, and monthly work plans under the supervision of the Supervisor.
- Partner with the Sales Team and Customer Service Team to learn product knowledge, prepare scripts, practice communication skills, and use related applications.
- Perform other duties as assigned by the Supervisor.
Qualification:
- Thai NationalBachelor’s degree in Social Science, Language Science, Pharmacy, or a related field
- At least 1 year of experience in telesales/marketing is preferable
- Good communication skills, negotiation skills, and self-confidence
- Be responsible, patient, and able to handle pressure
- Fair command of English
What We Offer:
• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.