Customer Service Representative

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.  

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world. (To keep this info about Zuellig Pharma unchanged).  

Purpose of the Role:  

Act as the first contact point for customers and clients on general enquires and feedbacks to ensure the company goals on customer and client expectation and satisfaction are met with.
Receive, handle and manage inquiries and feedbacks from customer and clients.

What You’ll Do :  

• Handle and manage customer enquiries, feedbacks and complaints to ensure customer satisfaction is achieveReceive, log, investigate and follow up with complaint dockets to ensure targeted KPI is met with
• Attend to ad hoc urgent matters to ensure the requests are dealt with promptly and managed properly
• Perform and process transactions in SAP accurately in a timely mann
• Churn out and prepare reports on timely manner
• Attend and participate in cross-functional discussions and meetings when needed

What Will Make You Successful: 

Must-Have:  

• Strong customer focus, attention to detail, timely handling of inquiries and complaints, accurate SAP processing, and effective collaboration to meet KPIs and service targets.
• Communicate effectively at all levels, both verbally and in writing.   
• Ability to navigate and perform well in a challenging and highly competitive environment.   
• Willingness to go the extra mile to meet daily operational requirements and achieve KPI targets. 

Advantage to Have:  

• Customer Relationship Management 
• Self-Driven  
• Highly Motivated  
• Sense of Responsibility  
• Communication Skill  
• Problem-Solving Skill 

What We Offer: 

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.