C&B and HR Operations Manager

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. 
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role: As C&B and HR Operations Manager, you will lead HR service delivery and infrastructure in Taiwan while managing a local team of two direct reports. Partnering closely with Corporate HR Operations, you will execute day-to-day deliverables aligned with regional initiatives. Your focus will be on building seamless, data-driven, and legally compliant processes that optimize the employee journey. 

What You’ll Do : 

• Payroll & Benefits: Oversee end-to-end payroll processing and statutory benefits to ensure accuracy, strict data governance, and tax compliance.
• HR Technology: Act as the local super-user for the regional HRIS platform. Maintain data integrity, automate manual workflows, and leverage HR analytics to provide actionable insights to local and regional leadership.
• Vendor & Budget Management: Manage relationships with external partners (payroll vendors, insurance brokers) and monitor the local HR operations budget.
• Process Optimization: Streamline and optimize core HR workflows across the entire employee lifecycle, including onboarding, offboarding, mobility, and contract management.
• People Management: Provide daily guidance, coaching, and career development to direct reports to elevate local HR service delivery standards.
• Audit & Compliance: Lead and manage internal corporate audits and external regulatory labor audits. Ensure local processes and data structures strictly adhere to corporate standards and the Taiwan Labor Standards Act.
• Regional Projects: Partner with the Corporate HR Operations team to implement regional initiatives and execute corporate operational projects locally.

What will make you successful: 

The job holder has access to the data / information about employees’ salary and personal data. All of these data and information are considered highly confidential and under no circumstances should it be discussed with anyone or used against company’s interests.

Must-Have:

• 8+ years of progressive HR experience, with at least 3 years leading HR Operations, Payroll, or Shared Services.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Comfort and familiarity working within a matrix reporting line, balancing local business priorities with regional guidelines.
• Proven hands-on, execution-oriented approach with a willingness to manage day-to-day tactical deliverables alongside managerial responsibilities.
• Demonstrates discretion and ethical conduct when handling confidential data and managing sensitive audits. Holds meticulous attention to detail with a commitment to maintaining flawless compliance.
• Possesses a forward-thinking, resilient mindset. Highly agile in adapting to and driving organizational changes. Eager to challenge the status quo and re-engineer workflows.
• A natural relationship-builder who collaborates seamlessly across borders and teams to achieve unified organizational goals.
• Direct experience managing complex internal corporate and external labor audits. Strong, practical experience with modern HRIS platforms (e.g. SuccessFactors) and advanced Excel skills for data analysis.
• Native in Mandarin with professional English proficiency (written and spoken).

Advantage to Have:

• N/A

What we offer :   

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

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