Business Development Manager

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world. 

Purpose of the Role:

1.   Aligned with Commercialization strategy, Identify, Evaluate and Sign new businesses to drive short-term and long-term growth of COMMERCIALIZATION.

2.   Drive evaluation, discussion, and approval of new business projects by engaging with key internal stakeholders.

3.   Manage and enhance relationship with clients to ensure profitable contract renewals and extended partnerships across solutions in the market. Lead RFPs for Commercial contract renewals and new business opportunities. Understand clients’ business needs and COMMERCIALIZATION business objectives and propose win-win solution for the projects.

4.   Develop and maintain a strategic Key Account plan for each key client to ensure renewal. Drive win-win collaborations and engagements with key clients. Ensure completeness and accuracy of CRM at market level.

5.   Strategically drive client satisfaction and increased loyalty/stickiness. Lead client engagements at market level, providing clarity amidst internal complexity and coordinating/enabling across markets to pursue key opportunities and address challenges. Coordinate with different functions (Client services, quality, operations, finance, legal etc.) to provide responses to client requests. Organize executive connections regularly, maintaining frequent touch points with clients to gather feedback and address their business needs. Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score. Remain available with a quick response time and problem-solving attitude.

What You’ll Do :

•   Understanding relevant markets and growth drivers for the brands that are evaluated when data is not available

•   Getting market intelligences and competitors’ information to set a benchmark when preparing the business case

•   Managing internal and external stakeholders while providing quick, standardized responses can be complex. The key is to implement robust processes, workflows, and templates to drive standardization and productivity.

•   Working on multiple topics concurrently with tight deadlines requires strong communication and organization skills to ensure alignment and timely engagement of stakeholders.

•   The RFP process has a long sales cycle, and the outcome is binary. Success requires resilience, consistency, and determination.

•   Intense financial and commercial key terms negotiations require business and financial acumen.

•   Developing proposals with variations in scope, commercial terms, and often with a lack of full information requires resiliency, agility, and the ability to manage ambiguity.

•   Aligning long and complex legal contracts post-negotiation requires working closely with the legal team and translating negotiated terms into legal terms.

•   Manage internal expectation and engage key stakeholders to get necessary approval within limited timeline

•   These roles are highly intense, and all of the above challenges require maturity and the ability to stay calm under pressure and high-stress situations while representing ZP professionally with clients. The ability to manage oneself and avoid burnout is a must.

•   Signing new business with sizable sales potential and healthy margin to derive at high profitability in long term

•   Profitably renew existing contracts

•   Expand partnership – new geographies and/or new solutions

•   Drive client satisfaction

•   Drive client engagement

•   CRM completeness and accuracy

What will make you successful:

Must-Have: 

Advantage to Have: 

What we offer : 

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.