Join our dynamic team where innovation and care converge in a culture that values continuous learning, diversity and transformative career development. Underpinned by THRIVE with Zuellig Pharma, our commitment to transforming the way we grow, care and succeed together as one organization, we are dedicated to helping our people make a meaningful impact in healthcare.
Account Receivable Collection Specialist
Malaysia
Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
Purpose of The Role:
The incumbent is assign with a portfolio of selected trade accounts to manage and with responsibilities as follow:
● trade trade accounts collection: due invoices and delinquent accounts recovery
● resolving disputes and clear hanging balances to ensure accounts stay current;
● responsible in meeting KPIs targets and to perform other duties as assigned by Team Lead from time to time.
What You’ll Do:
● Collect debts in accordance to credit facility granted or as officially agreed with customers.
● Plan and monitor collection to ensure target is achieved by maximizing collection coverage via effective methods such as telephone collection and encourage customer to direct bank-in and online transfer.
● Timely appending of payment via business automation process i.e., Workato RPA.
● Maintain good quality AR and prevent potential bad debts by taking pro-active and prompt actions to recover debts by resolving disputes, reconcile customer accounts and clear hanging balances.
● Manages credit-hold accounts by prompt & effective communication with strong business acumen.
● Participate or support projects rolled out within department or in cross-functional projects.
● Consistently meet deadlines on work assignments.
● Act as the window and point of contact for customers in relation to trade accounts whilst promotes professionalism at all times:
a. Cultivate good relationship with customers.
b. Work ethics are in accordance with company’s value and code of conduct.
c. Customers’ queries are attended and responded timely and appropriately.
What Will Make You Successful:
Degree in Business Administration with background of accounting entries and minimum 3 years of working experiences in Credit & Collections related field.
Must-Have:
- Experience in account receivables management and debt collection processes
- Understand basic accounting entry, statement of accounts and aging balance.
- Interpersonal skills
- Communication skills
Advantage to Have:
- Exposure to trading or FMCG environment in MNC
- Handles voluminous transactions.
- In pharmaceutical industry
- Microsoft Excel Advance level
What We Offer:
• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.
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