Join our dynamic team where innovation and care converge in a culture that values continuous learning, diversity and transformative career development. Underpinned by THRIVE with Zuellig Pharma, our commitment to transforming the way we grow, care and succeed together as one organization, we are dedicated to helping our people make a meaningful impact in healthcare.
ADMINISTRATIVE ASSISTANT
Malaysia
Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
Purpose of the Role: Senior Product Specialist plays crucial roles in the promotion and sales of pharmaceutical products. He/She identifies the right targeted customers to align with the appropriate products for patients’ benefits whilst exploring the opportunities to expand the reach and access to the appropriate patients. He/She establishes customer segmentation and targeting to incorporate into business plan, and effectively reach through the right customer base by using Sales ACE as supporting selling skills tool.
What You’ll Do :
- Responsible to manage the whole outbound activities in Dispatch Department.
- Supporting the Management Team with the day-to-day operation of the warehouse, responsible for a group of operators and ensuring an efficient dispatch operation in achieving business targets.
- Provide line management to the team, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring production targets, KPIs, and quality standards are met to meet the requirements of the customer.
- Be responsible to support day-to-day operations in Dispatch & Transport by ensuring adequate manpower to perform outbound duties.
- To ensures all PDD transaction are completed within the timeline and maintain OTIF target.
- To ensure manifest of documents is completed on time and accurately.
- To ensure the cleanliness of the dispatch and proper and safe functioning of warehouse tools, facilities, and equipment. • Identify any systems improvements and make recommendations for change
- Where possible resolve any issues or problems which occur in the Dispatch
- Where appropriate elevate the issue to a more senior level
- Produce regular reports and statistics as and when required
- Assist in planning future capacity requirements
- Ensure that health and safety meet the required standards and carry out
- Performs other job-related functions as and when required by superior.
- Manage time and attendance for operatives within area of responsibility and support Operation Executive with people management issues
- Communicate with foreign operational workers on a regular basis to make them aware of priorities, targets, and operational requirements
- Support with recruitment and train foreign workers as well as monitor performance and progress to ensure targets are met
- Report progress updates, key achievements, and any concerns to the operations executive and/or Manager
- To promote and adhere to Zuellig Pharma’s core values when carrying out day-to-day responsibilities and interactions.
What will make you successful:
- Knowledge of warehousing operations, with focus on outbound and floor operations
- Good understanding of customer deliverables and the impact of failure / cost of poor quality
- Good planning skills and able to meet targets and deadlines
- Knowledge of company operations and procedures
- Multitasking and able to work under pressure with tight deadlines and be available after normal business hours to get job done.
Must-Have:
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Min Diploma holder with a minimum of 4-year experience in warehouse management within the pharmaceutical industry.
Advantage to Have:
- Strong sales, negotiation, and presentation skills.
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Excellent problem-solving and decision-making abilities.
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Strong verbal and written communication skills.
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Self-motivated, proactive, and able to work independently with minimal supervision.
What we offer :
- We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
- We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
- As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
- Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
- Our Total Rewards program is designed to support your overall well-being in every aspect.