SFE/CRM Analyst (New Headcount)

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. 
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world. 

Purpose of the Role: The SFE/CRM Analyst covers both sales force effectiveness and CRM operations for the Taiwan market, supporting Zuellig Pharma's Commercialization and Distribution business units. The primary purpose is to maintain and optimize territory and alignment data, target setting, incentive calculations, and customer data systems (Veeva, EZ Engage) to drive operational excellence and provide hands-on, day-to-day support to the field teams.

What You’ll Do:

• Territory & Alignment Data Management: Maintain territory hierarchy, team structure, and product assignments; process approved changes each cycle with a full audit trail.
• Target Setting Support: Prepare sales matrices and model inputs for target setting, run initial accuracy checks, and upload approved targets on time.
• Incentive Calculation: Calculate sales incentives using confirmed KPI data and resolve KPI queries with documented evidence.
• CRM Administration & Data Quality: Administer Veeva and EZ Engage for the market: manage user setup, product assignment, and customer master data quality (regular cleansing and data change requests).
• Call Plan Operations & Execution: Upload Multichannel Call Plans (MCCP) and process approved in-cycle changes according to agreed business rules.
• Field Performance Reporting: Produce the field KPI pack on cycle, flag deviations to the Lead.
• First-line user support: Provide first-line support to field users on CRM and engagement platforms, escalating unresolved issues to regional/GTS teams.

What will make you successful: 

Must-Have:

• Education: Bachelor's degree in business, statistics, information systems, or a related field (Biological, Life Science, or Medical/Health Sciences background will also be considered).

• Experience: 2 or more years of experience in sales force effectiveness (SFE), commercial operations, or CRM operations, with working knowledge of both areas.

• Functional Knowledge and Tools: Advanced Excel skills; working knowledge of CRM/SFA platforms (Veeva, CSM) including bulk uploads and basic administration; experience with EZ Engage and data quality practices. 

• Language: Business-fluent English, both written and spoken.
Advantage to Have:

• Relational database/SQL query skills are a plus.

• This is a hands-on, detail-oriented role in a fast-paced environment. It requires a unique blend of technical, analytical, and interpersonal skills to ensure the sales organization operates efficiently, leveraging data and CRM platforms to make informed, audited decisions.

What we offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.

• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.

• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.

• Our Total Rewards program is designed to support your overall well-being in every aspect.

#LI-VW1